Overview
What will you be doing?
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. You’ll develop your knowledge of all the services we offer, including our coffin range, our choice of masonry and floral tributes, so that when you’re listening to families and learning all about the person they’ve lost, you’ll understand what they want and you’ll offer them choices that will help to personalise the funeral service. As a dedicated member of our Funeral administration team, being able to communicate clearly and accurately between both the family and Funeral Director is essential. You’ll be confident in handling sensitive telephone calls and paperwork, ensuring families are kept informed of the full costs and to support them when they visit their loved ones in our chapel of rest.
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.
Responsibilities
* Welcome families into the funeral home and ensure the area is pristine, creating the right first impression.
* Communicate clearly between families and Funeral Directors, supporting the bereaved with empathy and discretion.
* Provide information on services, costs and options to personalise the funeral service.
* Handle sensitive telephone calls and paperwork, keeping families informed of full costs.
* Support families when they visit their loved ones in the chapel of rest.
* Carry out daily care checks of the deceased and prepare for chapel visits to ensure readiness for viewing.
* Carry out duties with care and respect, including any occasions where the loved one requires attention.
* Work flexibly across funeral homes as part of a wider team; build strong relationships with hospitals, nursing homes, local clergy, celebrants and doctors.
Requirements / Qualifications
* Empathetic, compassionate, and attentive to detail with the ability to actively listen and capture families’ wishes.
* Ability to handle complex information accurately and communicate with sensitivity.
* Comfortable with duties that involve close handling of the deceased and respectful care at all times.
* Willingness to work across multiple locations within the community and adapt to flexible duties as needed.
* Commitment to health, safety, and regulatory compliance, including adherence to statutory regulations and Society policies.
* DBS check (as of 1 December 2023) and conditional on satisfactory disclosure.
About Us
We’re a progressive Co-operative Society that aims to help people in our communities thrive. Our people are the energy behind this positive change. We’re looking for like-minded individuals who want to support our communities and help create a sustainable society for all. To find out more about working for us, visit our website careers.coop
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