Overview
Assistant Manager in Training - Cheltenham. Are you looking for personal development to become a future manager? Are you seeking a fun and fast-paced environment with great benefits? You could join our Assistant Manager in Training programme and help us create lasting memories for our customers by providing outstanding customer service.
As an Assistant Manager in Training (Team Leader), you’ll lead and inspire the team on shift and be responsible for ensuring that our customers have an unforgettable time in the centres. You will join us as a Team Leader, with a place secured on the next Assistant Manager in Training programme intake to set you up for success as a future Manager in our business. No two shifts are the same: you may welcome customers, set your department up for success, or coach your team. Your professional and engaging customer service, high energy, and infectious enthusiasm will ensure our customers have an enjoyable, value-for-money experience with every visit.
Opening Hours and Shift Patterns: Our centres are typically open seven days a week, from 9am to midnight. The busiest times are evenings, weekends, and public school holidays, when we require availability from Team Member applicants. Typical in-centre shifts from Monday to Sunday are outlined below. You will be given a thorough induction and ongoing training and development to support your success, as well as ongoing career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
Responsibilities
* Lead and supervise the team on shift to deliver excellent customer service
* Set your department up for success and coach your team
* Engage with customers to ensure an enjoyable experience and value-for-money
Shift Patterns (typical)
* Weekday AM shifts: 09:00 – 17:00
* Weekday PM shifts: 17:00 – 00:00
* Weekend AM shifts: 09:00 – 18:00
* Weekend PM shifts: 16:00 – 01:00
* Opening times and shift patterns vary by centre; centre opening hours can be found online, and patterns will be confirmed at interview.
Qualifications
* Experience of supervising a team
* Great customer service with the ability to communicate at all levels
* High energy and the ability to work in a fast-paced environment
* A friendly, supportive and helpful team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
The Who
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016, we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and grew with in-centre game technology and online scoring systems. We now have 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are ambitious market leaders in experiential family entertainment, expanding the estate with ongoing site openings.
We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and a diverse and inclusive workplace makes us more relevant, competitive, and resilient.
Benefits
* Opportunity to earn an extra 50p per hour, paid monthly
* Access to in-house management training programmes
* Optional pension plan
* Additional holiday with length of service (up to five days)
* Ongoing training and development with potential to fast-track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to Team Member Support Programme (counselling, life coaching, CBT resources, Mental Health First Aiders)
* Financial long service awards
* £15 donation to charity partner upon induction completion
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Access to healthcare cash plan
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