Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.
With a team of experienced IT professionals CTS are dedicated to helping our clients get the most out of their technology.
CTS are looking for a Service Manager to further enhance our service to our clients. The role will involve travelling to client sites 4 days per week, and 1 day at our office in Horsham. You will need to be able to drive.
This is an exciting time to join CTS as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. CTS are looking for talented and motivated individuals who are eager to learn and grow.
Key Tasks and Responsibilities:
Service Delivery Management:
· Own the Managed Service element within our contracts, on behalf of the CTS General Manager and Senior Management Team, ensuring delivery aligns with client expectations and contractual obligations.
· Oversee on-site CTS staff to ensure they meet technical and service standards required by the contracts.
· &...