Receptionist/admin support

Receptionist/Admin Support

NHS AfC: Band 2

Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.

We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

Job overview

An excellent opportunity has arisen to work as a Receptionist and admin support worker at our Chesterfield Team

We are looking for a proactive and organized individual to serve as the first point of contact for our team ensuring visitors and patients are warmly welcomed and supported. The role encompasses a diverse range of responsibilities, offering an engaging and rewarding work environment.

Main duties of the job

Please see the attached job description for further information regarding the main duties of this job.

Working for our organisation

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”

Benefits include:

Detailed job description and main responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Key Responsibilities

- Front Desk Management

- Greet visitors and patients professionally and courteously, creating a welcoming atmosphere.

-Telephone and Inquiry Handling. Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism.

-Relay messages accurately in accordance with Trust Policies and Procedures.

-Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations.

-Provide general office support, such as filing, document preparation, and managing correspondence.

-Coordinate transportation services as needed.

-Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues.

-Provide support during staff absences by adapting to changing priorities and ensuring continuity of service.

Skills and Attributes Required

To excel in this role, you should:

-Possess strong organizational and communication skills.

-Demonstrate professionalism in dealing with patients, staff, and external agencies.

-Be proficient in administrative tools, such as word processing and data input.

This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff.

Person specification

Skills

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Further details / informal visits contact

If you have problems applying, contact