Workshop controller

WORKSHOP CONTROLLER

Location of the Workshop Controller / Workshop Foreman / Workshop Supervisor / Automotive Workshop Controller / Service Controller / Vehicle Workshop Supervisor / Vehicle Workshop Controller / Automotive Workshop Team Leader: Leicester

Salary: Basic Salary of £35,000 plus Bonuses and Incentive scheme on top

Hours of work for the Workshop Controller / Workshop Foreman / Workshop Supervisor / Automotive Workshop Controller / Service Controller / Vehicle Workshop Supervisor / Vehicle Workshop Controller / Automotive Workshop Team Leader:
Mon-Fri 08.30-17.00, may require a Saturday if needed

Benefits :

 25 days annual leave (plus 8 bank holidays)
 Staff mental/physical health & wellbeing support
 Contributory pension scheme
 Private medical insurance after 3 years’ service
 Life insurance after 3 years’ service
 Discounted car purchase scheme
 Discounted service/parts/bodyshop scheme
 Staff new car scheme
 Manufacturer training and development
 Staff referral scheme
 Birthday and year end gifts

My client, an automotive car dealer, are looking for an experienced and ambitious Workshop Controller to join one of their sites in Leicester.

This is a great opportunity for a Workshop Controller to join a busy, successful Service Department, if you have experience as a Workshop Technician and have had some experience of leading then this could be the role for you. The role is mainly off the tools but does require solid technician experience / background. It’s focused on workshop control and overseeing the team, not day-to-day hands-on work, but just requires assistance to the technicians if necessary.

The main aim of the Workshop Controller is to be a driven individual with the ability to do basic repairs on cars, focus on the workshop team and improve the work, which leads to an improved customer experience, efficiency and minimise costs.

Job Description of the Workshop Controller / Workshop Foreman / Workshop Supervisor / Automotive Workshop Controller / Service Controller / Vehicle Workshop Supervisor / Vehicle Workshop Controller / Automotive Workshop Team Leader:

 Support the Technicians in the workshop
 Ability to plan production effectively and follow a workshop schedule
 Conducting the daily meeting of the technicians
 Responsible for following up on the decided team KPI’s and ensure the technicians are aware in the workshop
 Identify improvement areas that needs to be measured in order to achieve the objectives
 Responsible for pre-checking and following the daily planning for the team, in order to predict the need for support
 Being available as the first line of support to take over the job or balance the team
 Coaching and supporting the Technicians with both technical and administrative issues
 Coordinating the improvement work in the workshop by following up what takes place in the workshop
 Have the ability to communicate effectively, which means to listen actively and to formulate clear questions and give clear answers
 Ability to make the team take ownership of their own performance and development
 Have the ability to build transparency, trust and commitment between the different departments (workshop, parts and sales)

The Skills and Competence required of the Workshop Controller / Workshop Foreman / Workshop Supervisor / Automotive Workshop Controller / Service Controller / Vehicle Workshop Supervisor / Vehicle Workshop Controller / Automotive Workshop Team Leader:

 Workshop Control experience in an automotive workshop is preferred
 Full UK Driving License is essential
 NVQ level 3 in Light Vehicle Repair and Maintenance or equivalent is preferred
 Coaching skills
 Have a creative and open mind
 Basic car knowledge (minimum level 3 or equivalent certified)
 Communication/relation skills
 Experience to work towards goals and continuous improvement
 Analytical ability
 Basic knowledge of the whole customer service process including parts and sales
 Well suited for both identifying problems at root cause as well as planning the action to eliminate the problem
 Have the ability to create commitment and describe how the path to the goal looks like
 Willingness and understanding why to delegate responsibilities (delegate in order for the team to develop)
 Willingness to change and improve as part of the daily work
 Lead by example

If this Workshop Controller role sounds like the job you have been looking for then please contact or send your CV to Danica Baker at Sprint Recruitment