At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams, inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.
Gap analysis
1. Monitor and observe daily client interactions on the sales floor.
2. Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise.
3. Partner with store leaders to identify store opportunities through sales dashboards, Craft Experiences and NPS scores.
Elaboration of a Coaching Plan
4. Share feedback with Retail Learning and Store Leaders and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors.
5. Create learning and coaching action plan with individual targets and a timeline with your Learning Manager
Execution of the Coaching Plan
6. Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, classroom training, review of training materials, Wonder App etc).
7. Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
8. Track coaching conversations, update training records (Which may also support annual performance review processes)
9. Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. in store coaching, regional training sessions, employee experiences etc.
Onboarding of newcomers
10. Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
11. Establish clear instore follow-up to ensure adoption and proficiency in all retail tools.
12. Follow up on a regular basis on progress and gaps within this special audience.
Support of the Retail Learning Manager
13. Organize and/or facilitate classroom training sessions for the retail teams.
14. Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions for a store and its management team.
Support of the EMEA Retail Leaning Community
15. As part of the Retail Learning Community, you will be contributing to the conversations through feedback and sharing best practices.