Job Title: Internal Account Manager Location: Harlow on site Salary: £35,000-£36,000 plus annual 10% bonus Hours: 8.30-5pm Contract Type: Full-time, Permanent Reports To: Sales Manager Job Overview A key priority for our business is delivering exceptional customer service by strengthening relationships with our existing clients and effectively managing the journey for newly onboarded customers. By cultivating these relationships, we aim to maximise the potential of each account, enhance brand awareness, and improve customer retention. An essential part of this role also includes the prompt and accurate handling of sales administration. This function plays a critical role in supporting the external sales team, enabling them to focus on generating new business opportunities—an important driver of the company’s growth. Full training will be provided to support and guide you through the responsibilities outlined below. Duties and Responsibilities Supporting the National Accounts team with processing orders, new account applications and quotations on to Orderwise To cover Customer Service Manager whilst on annual leave Supporting the National Accounts team and Regional Sales Team with quotations, and reports they may require from Orderwise or CRM Help find leads from various sources such as google, linked in Maintaining and updating sales and customer records Build relationships with customers and identify new opportunities with existing customers Maintain a positive, empathetic, and professional attitude with customers Supporting marketing with various tasks that assist the sales department with winning work Customer visits with the External Sales Team may be required to help strengthen the customer service relationship To manage own portfolio of smaller customer accounts with a view to developing and establishing new business opportunities within these To attend and support the External Sales Team at exhibitions Key Skills Understand, communicate and behave in line with the company's mission/vision/values Selling, excellent communication and customer service skills Ability to identify new doors as well as excellent account management skills. Strategic and methodical mindset. Strong communication with the ability to connect with clients on a personal level. Must be a professional with a passionate and energetic presentation style. Excellent relationship-building skills and a genuine interest in customer needs. Proven ability to achieve and exceed sales targets in a competitive environment. Time management skills and the ability to prioritize tasks effectively. Strong organizational skills with a knack for keeping detailed records. Self-sufficient when needed and able to work to deadlines. Ability to tackle problems with a proactive and ‘Can Do’ approach. Self-motivated and able to work independently with minimal supervision. Clear understanding of Order Wise and it’s capabilities. Proficiency in Zoho CRM software and other relevant sales tools. Strong desire for personal growth and development within the organisation. Computer literate, Excel, Word, Powerpoint, Outlook.