Area Contract Manager - Commercial Cleaning
Location: London & Kent
Reporting To: Managing Director
Salary: Up to £45,000
An established and reputable provider of grounds maintenance and communal cleaning services is seeking a dynamic and experienced Area Contract Manager to oversee a portfolio of commercial cleaning contracts across London and Kent.
This is a senior operational role with full accountability for service delivery, team leadership, client satisfaction, and contract performance.
Key Responsibilities
Operational Excellence & Health and Safety
Manage and deliver high-quality cleaning services across multiple sites in line with contractual and client expectations.
Promote a proactive health & safety culture, ensuring full compliance with relevant legislation and internal procedures.
Contribute to environmental and community engagement initiatives.
Strategic Planning & Service Development
Develop and implement strategies to improve contract efficiency and performance.
Use KPIs and data analysis to identify trends, improve service quality, and support continuous improvement.
Identify and pursue opportunities for operational innovation and service enhancement.
Client & Stakeholder Management
Act as the primary point of contact for clients, building strong, trust-based relationships.
Ensure client requirements are met and exceeded through excellent communication and service delivery.
Represent the business professionally with all stakeholders, fostering a reputation for reliability and quality.
Leadership & Workforce Management
Lead and develop cleaning teams, ensuring clear communication of expectations and goals.
Recruit, train, and retain high-performing staff, encouraging a positive and productive working culture.
Ensure team structures are effective and resourced appropriately for service demands.
Commercial & Financial Responsibility
Hold full profit and loss accountability for a portfolio of contracts.
Monitor financial performance, implement cost controls, and ensure profitability.
Support the business in achieving commercial targets and identifying new revenue opportunities.
Candidate Profile
Experience
Proven track record in the commercial cleaning industry, ideally across multi-site operations.
Experience working with both public and private sector clients.
Skilled in contract mobilisation, tendering, and performance management.
Qualifications
Recognised management qualification and BICSc certification (required).
IOSH or NEBOSH Health & Safety qualification (preferred).
Key Skills
Strong leadership and people management skills.
Excellent interpersonal and client relationship abilities.
Commercially aware with a data-driven, analytical mindset.
Highly organised, self-motivated, and results-focused.
Proficient in Microsoft Office and relevant scheduling or contract management systems.
Scope of Role
This role offers full operational and financial responsibility for a portfolio of cleaning contracts across London and Kent. You will play a vital part in maintaining service standards, driving growth, and leading teams to deliver outstanding results.
This is a fantastic opportunity for an ambitious contract manager ready to make a lasting impact within a fast-paced, growing organisation.
Apply now to take the next step in your management career