Salary: £27,000 - 47,000 per year Requirements: Full valid UK drivers licence Own car and business insurance or willingness to apply upon offer Ability to resolve hardware issues and basic software problems Capable of building and deploying PCs (desktop and laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred: MCSE certification Preferred: Manufacturer Enterprise server certification Preferred: SAN Server A Network/CCNA certification Preferred: Dell / Other vendor Certification to Enterprise level or above Preferred: Experience in a data centre and in smart space technology is advantageous Responsibilities: Provide hardware technical and break-fix support on laptops, desktops, workstations, tablets, printers, and servers for both commercial and residential clients Install, maintain, upgrade, and repair IT products such as PCs, workstations, printers, terminals, servers, and associated devices Attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer-focused manner Ensure assigned incidents are monitored, updated, and progressed in real time Co-ordinate between clients and vendors to ensure timely resolution of problems Maintain a high degree of customer satisfaction in all work undertaken Manage parts in line with returns process and deadlines Technologies: Hardware Support Network More: We are a major global IT company offering an ideal gateway into the IT sector with access to a certification program for one of the worlds largest computer manufacturers. We pride ourselves on our flexible working hours between 8 am and 6 pm, allowing you to balance your personal and professional life. We value respect and equality, promoting a diverse and inclusive community, and welcome applicants from all backgrounds. Our success is driven by our people, united by a spirit of partnership to deliver the best solutions for our clients. last updated 14 week of 2026