Overview
emagine has an opportunity for you to support the upgrade of a full network infrastructure environment and drive the design and implementation of a modern, secure architecture with a global team. You'll collaborate closely with group IT teams, contribute to solution design, and then lead the implementation at the Winnersh site - ensuring full alignment with enterprise standards.
Responsibilities
* Participate in the design of the new site network architecture alongside global IT stakeholders.
* Upgrade the network infrastructure to IDEMIA standards.
* Solve and document Level 2 IT issues raised through the ticketing system.
* Support installation and maintenance of operating systems, software, and applications following defined processes.
* Manage communication with internal customers from request to resolution, working collaboratively across departments.
* Assist and supervise external vendors, ensuring compliance with company standards.
* Manage IT assets including servers, network equipment, and licences.
* Coordinate access to IT tools while ensuring adherence to security standards.
* Provide support across server infrastructure, virtualization, communication systems, and security.
* Manage and monitor VMware and installed system environments.
* Install, configure, test, and maintain OS, application software, and management tools.
* Ensure maximum systems and infrastructure availability.
* Troubleshoot complex end-user issues; document working instructions; escalate when required.
* Maintain security posture, backups, firmware upgrades, and redundancy strategies.
* Provide 2nd and 3rd level technical support.
* Liaise with vendors and IT teams for issue resolution.
* Deliver end-user training and knowledge transfer to IT colleagues.
* Propose improvement ideas and participate in IT projects for the global IPS division.
* Manage desktop devices and printers.
* Operate autonomously and report to the IT Lead or IT Manager.
Qualifications
Are you an experienced Network & Infrastructure Engineer with strong systems, virtualization, and network lifecycle management expertise? Minimum 5 years' experience in a similar role.
* Strong network engineering knowledge.
* Firewall administration experience.
* Hardware and software lifecycle management.
* Linux & Windows system administration.
* Virtualisation (including VMware), build & test tool usage.
* Active Directory & user management.
* Solid problem solving, time management, and critical thinking.
* Strong communication, teamwork, and customer service approach.
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