Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire? Main Duties of the Role * Providing 1st Line Support to customers via phone and remote tools providing excellent customer service * Logging tickets, and escalating when required * Prioritising workloads and action tickets in line with SLAs * Maintaining documentation accurately and keeping it up to date Your Skills and Experience * Experience within a similar position * Excellent communication skills both written and verbal * Windows Desktop Operating Systems * Windows Server, Microsoft 365, Active Directory * Hardware Support * Full driving license Salary * £25,000-£28,000 per annum, depending on experience