Volunteer Experience Team Leader, CHARITY PEOPLE
Join to apply for the Volunteer Experience Team Leader, CHARITY PEOPLE role at Guardian Jobs
Volunteer Experience Team Leader, CHARITY PEOPLE
5 days ago Be among the first 25 applicants
Join to apply for the Volunteer Experience Team Leader, CHARITY PEOPLE role at Guardian Jobs
Get AI-powered advice on this job and more exclusive features.
Join the Team Transforming Lives
Charity People is thrilled to be supporting a UK-wide mental heath charity in their search for a Volunteer Experience Team Leader.
Join the Team Transforming Lives
Charity People is thrilled to be supporting a UK-wide mental heath charity in their search for a Volunteer Experience Team Leader.
Location: Head Office, Chalgrove
Hours: Full time
Salary: Circa £30K
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)
Hybrid working with 3 days in the office
Benefits: 28 days pro rata + pension scheme
About The Charity
This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, the charity brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.
Role Overview:
As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for the charity's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.
Key Responsibilities:
* Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
* Oversee volunteer queries via phone and email, maintaining excellent communication.
* Set team objectives, conduct 1:1s, and provide support through appraisals.
* Improve systems to ensure efficient handling of volunteer inquiries.
* Collaborate with internal teams to enhance the volunteer portal.
* Provide direct support (approx. 70% of time) by covering phone and email enquiries.
About You:
You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.
Essential Skills:
* Proven experience in customer service, volunteer management, or a similar sector.
* Strong leadership skills with a focus on team development.
* Excellent communication and relationship-building abilities.
* Experience using CRM systems and managing databases.
This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!
How to Apply:
If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy: priya@charitypeople.co.uk for further details of the application process.
Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.
Interview dates: TBC
Seniority level
* Seniority level
Mid-Senior level
Employment type
Job function
* Job function
Information Technology
* Industries
Advertising Services
Referrals increase your chances of interviewing at Guardian Jobs by 2x
Get notified about new Team Lead jobs in Oxford, England, United Kingdom.
Oxford, England, United Kingdom 2 months ago
Oxford, England, United Kingdom 1 week ago
Too Faced - Counter Manager -Reading.Boots-Oracle - 30 Hours / Week - Full-Time, Permanent
Reading, England, United Kingdom 4 months ago
Reading, England, United Kingdom 1 week ago
Bicester, England, United Kingdom 2 weeks ago
Banbury, England, United Kingdom 1 week ago
Reading, England, United Kingdom 16 hours ago
Oxford, England, United Kingdom 2 months ago
Reading, England, United Kingdom 15 hours ago
Oxford, England, United Kingdom 1 week ago
Reading, England, United Kingdom 16 hours ago
Oxford, England, United Kingdom 6 days ago
Reading, England, United Kingdom 4 days ago
Oxford, England, United Kingdom 5 days ago
Oxford, England, United Kingdom 3 weeks ago
Oxford, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 4 hours ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 11 hours ago
Witney, England, United Kingdom 7 months ago
Oxford, England, United Kingdom 1 week ago
UKStratCom HQ HLB Assurance and Governance Health, Safety and Environmental Protection Team Lead
Shrivenham, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 2 days ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 8 hours ago
Henley-On-Thames, England, United Kingdom 9 hours ago
Faringdon, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr