Job Title: Operations Administrator
Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR
Salary: £30,000 per annum
Job Type: Permanent, Full Time
About Us:
The Company is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service.
We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.
Key Responsibilities:
Customer Service & Communication:
1. Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
2. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates.
3. Follow up with customers post-service to gather feedback and ensure satisfaction.
4. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner.
5. Maintain strong relationsh...