Case Administrator Location: Wigston, Leicestershire Salary: £26,000 - £28,000 (Permanent) Hours: Monday to Friday, either 9:00 AM - 5:30 PM or 8:30 AM - 4:30 PM Hybrid Working: 2 days from home after probation Start Date: Immediate The Role We are seeking a proactive and detail-oriented Case Administrator to join a dynamic team in Wigston. This is a permanent position where you will be responsible for managing your own pipeline of cases, from initial application to completion. This role is crucial for ensuring a smooth and efficient process for all clients. Key Responsibilities: Case Management: Support the Head of Sales by managing cases from lender submission to completion, ensuring all necessary documentation (payslips, bank statements, etc.) is accurate and submitted on time. Stakeholder Communication: Serve as the primary point of contact for clients, builders, surveyors, and lenders. You will provide timely updates on case progress and handle both internal and external phone calls. Compliance & Risk: Maintain high standards of compliance and business ethics to effectively manage key business risks. Reporting & Administration: Update weekly reports for introducers and provide broader administrative support to the team.The Ideal Candidate You are a skilled and methodical professional with at least two years of administrative experience. While previous experience in financial services, mortgages, or a solicitor's office is highly desirable, we are looking for someone with strong transferable skills. Skills & Experience: Proven experience in an administrative role (minimum 2 years). Strong written and verbal communication skills. Excellent planning, time management, and multitasking abilities. Meticulous attention to detail and a methodical approach to work. Competency with Microsoft Office Suite (including basic Excel). The ability to work both independently and as part of a team. A valid driving licence is required.Personal Attributes: Customer-Focused: Passionate about providing exceptional service. Problem-Solver: Proactive in finding solutions to obstacles. Adaptable: Able to quickly and flexibly adjust to new requirements. Emotionally Intelligent: Capable of liaising confidently and empathetically with various stakeholders. Ethical: Operates with the utmost integrity and discretion. The Benefits Salary: £26,000 - £28,000 Hybrid Work: Two days of remote work after probation. Pension Scheme Annual Leave: 20 days holiday plus bank holidays, with an extra day off for your birthday after one year of service. Private Medical Scheme Christmas Break: Five days off over Christmas. Social & Community: Regular social nights (year-end and Christmas parties) and charity events. Life Assurance: Death in Service benefit (3x salary). Free off-road parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)