Kenect Recruitmentare looking for a Customer Service Administrator to join our team. In this role, you will be the first point of contact for customers, supporting them with queries, processing orders, and ensuring they receive an exceptional level of service from start to finish.
Customer Service Administrator – Key Responsibilities
1. Handle inbound customer enquiries via phone, email, and live chat
2. Process orders, returns, and customer account updates accurately
3. Maintain customer records and ensure information is up to date
4. Assist with administrative tasks including filing, data entry, and report generation
5. Liaise with internal teams (sales, logistics, finance) to resolve customer issues
Customer Service Administrator – Details
6. Monday – friday 8:00am – to 3 month contract
Customer Service Administrator – About You
7. Confident using CRM systems and Microsoft Office (Word, Excel, Outlook)
8. High level of accuracy and attention to detail
9. Previous experience in customer service or administration is desirable but not essential