Job Description
Collections Advisor - Must have strong Financial Services experience
Location: Milton Keynes (Hybrid Working)
Salary: Competitive + Excellent Benefits
Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm)
An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes.
This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they’re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer.
The role:
The successful candidate will be responsible for engaging with customers across multiple channels—phone, SMS, email, and chat—to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it’s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track.
Key responsibilities include:
1. Making...