Belmont Recruitment are currently looking for a Customer Advisor to join a Housing Association based in Worcester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Respond to enquiries from customers seeking information about care homes and available services. * Listen carefully to customer needs and provide personalised recommendations based on care requirements. * Book care home show-arounds for families and ensure homes are notified accurately and promptly. * Follow up with customers after visits to gather feedback and provide further assistance where required. * Provide clear information on services such as residential care, respite care and specialist support. * Escalate complex queries or complaints in line with internal processes. * Maintain accurate records of enquiries and interactions using internal systems. Requirements: * Experience in customer service, ideally within a care, health or support environment. * Ability to communicate in a supportive, empathetic and professional manner. Please apply with an up to date CV ASAP if this role would be of interest to you...