Job Description
Location: London (Central) Marble Arch
Type: Full Time, Permanent, including weekends
Salary: Depending on Experience + Commission
Our client has just opened a brand-new clinic in Marble Arch, and we are on the search for a commercially driven and passionate about the industry Aesthetics Clinic Manager, to be fully in charge of the business.
The Role:
The role includes overseeing the daily operations of the clinic, managing a team of therapists, doctors, visiting practitioners, as well as creating an outstanding, welcoming, and positive environment for clients and all team members. This role balances a number of different responsibilities ranging from budgeting and recruitment to marketing and client service.
Duties and Responsibilities:
* Grow and develop the clinic in line with company and brand values.
* Guarantee the smooth, 5* operation of the clinic.
* Translate the company’s strategic plans into defined hands-on operational plans.
* Operational and strategic responsibility for delivering industry leading customer service, safety and care.
* Day-to-day management of staff, ensuring their effectiveness and efficiency.
* Provide daily strong leadership and management.
* Recruit new staff members that meet mandatory educational and licensing requirements.
* Fully in charge of the clinic revenue and budget.
* Set clinic and individual targets and goals for each team member, evaluating team performance, and providing training and overall guidance.
* Make sure all clinic daily SOPs are in place and are being followed.
* In charge of the Health & Safety of the clinic.
* Monitor clinic supplies and equipment; order new stock as needed.
* Think of ways how to acquire and retain clients (marketing campaigns, events, B2B partnerships, etc.).
* Address and resolve client complaints regarding clinic services and employee behaviour.
* Provide monthly financial and performance reviews and plans to the ownership.
Requirements:
* A background in aesthetics and/or cosmetology
* Understanding of aesthetics treatments, skincare procedures, and cosmetic products.
* Proven experience managing an aesthetic clinic.
* Experience in managing staff, overseeing operations, and ensuring compliance with regulatory standards is crucial.
* Strong leadership skills. The ability to motivate, mentor, and delegate tasks is crucial for maintaining a productive and cohesive work environment.
* Proficient in all Microsoft Office and Excel applications.
* Solid understanding of business principles, including budgeting, financial management, and marketing.
* Excellent organizational skills, flexibility, attention to detail.
* The ability to work in a fast-paced environment.
* Effective, exceptional communication & customer service skills.
This is an excellent opportunity for an experienced Aesthetic Clinic Manager to join an exclusive clinic in the heart of London.
*Aesthetic Search advertise all our latest roles on LinkedIn so why not follow us on our business page: https://www.linkedin.com/company/aesthetic-search/