Posted: 18h ago
The role
We are currently working on an urgent contract opportunity for an SC Cleared BMC Helix Architect/Senior Engineer.
Location: Andover (2 days onsite per week)
Clearance: Active SC Clearance required
Skills & Experience Required
- 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
- Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
- Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS/Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
- Excellent communication skills and ability to lead technical workstreams across multi-team organizations.
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