About The Role
This is a full-time role based at our manufacturing facility in Ipswich, Suffolk.
Responsibilities
- Triage all SAP break fix issues reported by the TSV European locations. Where possible resolve the issue, otherwise elevate to the relevant team and continue supporting that team as required.
- Partner with business counterparts to understand both strategic direction and operational requirements. Translate these into clear, prioritized IT requirements and initiatives.
- Manage all issues reported through ServiceNow and follow the formal change‑control process.
- Perform initial testing of problem fixes, change requests, enhancements, and new functionality.
- Deliver or assist with training activities and proof‑of‑concept demonstrations.
- Collaborate with BASIS and ABAP personnel to define custom program specifications and troubleshoot issues.
- Participate in the architecture, implementation, design, administration, maintenance, documentation, and support of all dashboards, data models, and analytic solutions, ensuring continuous 24x7 operations.
- Participate in release upgrades or new functionality and enhancement assessments, and recommend improvements to current systems.
- Conduct solution testing by developing test plans, preparing test environments, coordinating test execution, and validating test results.
- Monitor SAP releases, enhancements, new functionality, and conduct application research.
About You
- Education: Bachelor’s degree in IT or computer science, or equivalent experience.
- Minimum 2 years of SAP experience.
- Excellent verbal and written communication skills.
- Strong team player with a consistent record of collaborating across a wide variety of teams and disciplines in a dynamic environment.
Why Us?
- Work‑life balance promoted with every other Friday off.
- 30 days annual leave.
- Competitive rate of pay, reviewed annually.
- Enhanced company pension.
- Life assurance of four times your annual salary.
- Comprehensive Employee Assistance Program for you and your immediate family.
- Access to Textron University’s self‑service training platform.
- Eye care scheme.
- Discounts on gym memberships, shopping and travel through Perks at Work.
- Onsite golf course and football pitch.
- Winter flu vaccination voucher.
Primary Location: Great Britain - England - Ipswich
Job Field: Information Technology
Schedule: Full‑time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
