Head of Technology Operations – 12-Month FTC
Location: Buckinghamshire (2–3 days per week on site)
Salary: £95,000 – £110,000
Start: ASAP
An excellent opportunity to join a commercially minded, customer-focused organisation under a newly appointed CIO, as they reshape and modernise their technology capability.
As Head of Technology Operations, you’ll lead the infrastructure, service delivery and business systems teams — ensuring operational stability today while driving the organisation’s shift towards a service-based, value-driven technology model.
You’ll play a key role in moving from a traditional ITIL-led environment to a more agile, DevOps-enabled approach, enhancing responsiveness, automation and collaboration. The organisation operates as a Microsoft house, so strong knowledge of Microsoft cloud and infrastructure technologies (Azure, M365, Windows Server) is essential.
You will:
* Lead and develop teams across Service Desk, Infrastructure and Business Systems
* Champion a service-based approach, embedding customer experience, accountability and measurable value
* Drive operational improvement and process efficiency, aligning technology with business outcomes
* Oversee vendor performance, budgets and commercial relationships
* Partner with Security, Product and Transformation teams to deliver strategic initiatives
* Be instrumental in shaping the future direction of Technology Operations and building modern capability
About you:
You’re an experienced technology operations leader with deep Microsoft expertise and a track record of modernising service delivery. You combine a commercial and customer-centric mindset with the ability to influence change, build high-performing teams, and deliver operational excellence.