IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week
An exciting new opportunity has become available for an IT Support Analyst / IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basis
* Providing a professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required
* Assisting with providing support to the firm by telephone and remote control as required
* Ensuring all requests are accurately recorded and responded to within a timely manner
* Assist in the setup of any internal or external virtual meetings
* Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
* Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
* Promoting the use of IT to staff
* Liaising with Technical Support team and third-party maintenance suppliers
* Imaging and maintaining laptops
* Deployment and maintenance of mobile devices
* Administration of the telecoms systems
* Good knowledge of Microsoft applications, particularly Outlook
* ITIL aware
* Sound troubleshooting skills
* Good knowledge of Windows 10
* Experience of supporting Multi-Functional Devices and printers
* Experience of supporting mobile devices including iPhones
* Experience of using an Incident Management system
* Experience of Cisco Maintenance an advantage
IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week