Summary of Role
* Assist the Technical Manager
* Complete new product specifications and amend existing specifications as and when required
* Assist with internal auditing to maintain compliance with the BRC Global Standard for Food Safety
* Ensure all suppliers meet requirements of the company supplier approval system
* Ensure product and environmental testing schedule is adhered to and documented
* Ensure the site Quality Management System is updated as and when required
* Be an active member of the site HACCP team
* Assist with NPD process to ensure Technical requirements are met
Primary Responsibilities
Product Specifications:
* Complete product specifications for new products
* Update product specifications if any changes are made to recipe or process
* Ensure change control process is adhered to when product specifications are updated
* Communicate any changes to product specifications to relevant customers
Internal Auditing:
* Complete internal audits as and when required
* Highlight any non-conformances to the Technical Manager, who will ensure corrective action is assigned and completed
* Ensure hygiene audits and glass and hard plastic audits are updated when required
* Assist the Technical Manager with traceability and mass balance exercises
* Assist the Technical Manager in monitoring hygiene standards and GMP
* Assist the Technical Manager in monitoring internal and external site standards
Supplier Approval:
* Ensure that prospective new suppliers complete Supplier Assurance Questionnaires prior to approval
* Ensure existing suppliers complete Supplier Assurance Questionnaires every 3 years
* Ensure all raw materials received on site are accompanied by Certificates of Analysis and/or Conformance
* Resolve any issues with non-conforming product with suppliers
* Communicate regularly with suppliers to ensure requirements of purchase specifications are met, such as product quality parameters, testing schedules, etc.
Microbiological Sampling:
* Ensure sampling of raw materials and finished product is completed according to the agreed schedule and results are logged
* Ensure environmental and personnel hand swabs are completed according to the agreed schedule and results are logged
* Ensure water samples are tested according to the agreed schedule and results are logged
* Ensure corrective action is taken should any testing results fall outside of specification
Customer Complaints:
* Ensure any customer complaints are responded to within 48 hours of receipt
* Assist Technical Manager with customer complaint investigations, ensuring root cause analysis is completed and corrective action is taken
* Trend customer complaints to identify areas for improvement and increased focus