Overview
Our well established client is seeking a Case Handler to join their busy Conveyancing team based in Milton Keynes Office.
Responsibilities
* Report to the Head of Customer Relations and resolve and respond to complex and/or regulatory complaints that relate to multiple products and have been received via correspondence (email, letter, fax) internally or externally.
* Investigate internally identified errors and potential errors with a possible financial or reputational implication for the client across multiple products.
* Provide customer care and ensure the right result for both the customer and the client, delivering excellent service using dispute resolution skills and risk management techniques.
* Work on primarily re-mortgage transactions, with potential to take on some sales and purchase matters.
Qualifications and Requirements
* Conveyancing experience from inception to post-completion, or sufficient knowledge to start acting on cases from day one.
* Ability to work independently and in a team in a fast-paced, high-pressure environment.
* Excellent organisation and communication skills; highly literate; pro-active with ability to think of potential solutions before asking.
* Good Microsoft Outlook, Excel/Word skills; prior experience with case management systems is preferable.
* Positive, hardworking, enthusiastic and proactive with excellent customer service skills.
* Willingness to offer flexible working packages, including a mix of in-office and remote work.
* To apply please send your CV as directed.
#J-18808-Ljbffr