1. Lead strategic partnerships in a high-profile diagnostics role
2. KAM for a global leader in laboratory solutions.
About Our Client
Our client is a world-renowned healthcare company specialising in diagnostics. Their Laboratory division delivers innovative instruments, tests, and integrated solutions to hospitals and laboratories, helping improve diagnostic efficiency, accuracy, and patient care. With a focus on automation, digital transformation, and end-to-end services, they support healthcare providers in delivering smarter, faster, and more value-driven diagnostics.
Job Description
This is a senior, field-based role covering Scotland and the North of the UK, with responsibility for managing the largest diagnostics contract in Europe as part of the account portfolio.
3. Act as the primary commercial contact for key accounts across diagnostics, including lab equipment, molecular, POC, and nutrition.
4. Build and maintain strategic relationships with stakeholders across NHS and private healthcare settings.
5. Manage contract renewals, expansions, and long-term partnerships, ensuring high levels of customer satisfaction and retention.
6. Provide first-line service support and technical troubleshooting, coordinating with internal teams and third-party suppliers.
7. Lead post-sales implementation projects, overseeing cross-functional teams and ensuring timely delivery of solutions.
8. Deliver customer training, business reviews, and value-added services to enhance product uptake and account performance.
9. Monitor market trends, competitor activity, and customer feedback to inform strategic planning and account development.
The Successful Applicant
Based in Glasgow, with a strong background in diagnostics or healthcare Key Account Management.Experience managing complex contracts and relationships in a technical or clinical environment is essential.
10. Proven experience in key account management, ideally within diagnostics or laboratory services.
11. Strong understanding of blood sample processing, lab workflows, and integrated diagnostic systems.
12. Excellent relationship-building and solution-selling skills.
13. Confident communicator with the ability to influence senior stakeholders.
14. Highly organised, proactive, and commercially astute.
15. Willingness to travel extensively across Scotland and the North UK (up to 75%).
What's on Offer
16. Competitive salary plus OTE bonus.
17. Company car, laptop, and phone provided.
18. Comprehensive training and onboarding programme.
19. Opportunities for career progression within a global healthcare organisation.
20. Flexible benefits package including pension, private healthcare, and life assurance.