About the Role
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, CTD now joins the Topps Group, which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler.
We are looking for a dynamic and experienced Assistant Branch Manager to join our team.
Role Overview
This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities
* Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs).
* Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face‑to‑face and over the phone.
* Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well‑trained professionals with outstanding industry knowledge.
Required Qualifications
* Proven experience in a supervisory or management role
* Strong leadership and team management skills.
* Excellent customer service and sales skills.
* Knowledge of interior design trends and products.
* Strong organisational and administrative skills.
Preferred Skills
* Experience with stock management and retail processes.
* Ability to work in a fast‑paced environment.
* Strong communication and interpersonal skills.
Benefits
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development and promotion opportunities for your longer‑term career goals.
Legal/EEO Statement
Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.
A Career with Topps Group
Think you know Topps Group? Think again. Like the fact that you don’t need to be a DIY or tile expert to work in one of our stores or our Leicester‑based Support Centre.
Britain’s largest specialist tile retailer, with more than 1,600 in‑store specialists providing world‑class customer service to homeowners and tradespeople in over 300 stores nationwide.
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