Reports to: Store Management/Team Leader
Location: Brighton
Role Purpose
As a Sales Associate, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service.
You deliver results through the Moss Way, the way we do things around here. This combines:
Spirit*- the emotional energy we hire for and nurture.
Moss Moments*- the meaningful connections we create with customers.
Moss Confidence*- the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly.
By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it.
Values are our compass, guiding decisions and actions.
Behaviours are how Spirit and Values come alive:
* Think Customer- See every decision through the customer’s eyes, balancing service and commercial impact.
* Care Passionately- Bring energy, pride, and positivity; recognise and celebrate great team service delivery.
* Act Authentically- Lead and support with integrity, openness, and fairness; build trust through consistency.
* Adapt Boldly- Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities.
Together, Spirit, Values, and Behaviours create the Moss Way in action.
Key Responsibilities
1. Commercial: Contribute to the achievement of ATV, UPT, and conversion by delivering customer service excellence.
2. Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
3. Operational Tasks: Keep the shop floor tidy, well-stocked and visually appealing at all times. Support with replenishment, size checks and keeping displays in line with visual guidelines.
4. Teamwork: Work closely with your team to ensure smooth daily operations. Be a positive and reliable team player, always ready to support and contribute.
5. Learning & Development: Take on training and feedback with enthusiasm. Build your knowledge of product, trends, commercial KPI’s and embrace the Moss Way, growing your confidence in the role.
Measures of Success
* Personal KPI targets achieved (ATV, UPT, productivity).
* Positive customer feedback and team performance.
* Compliance and operational tasks completely accurately and efficiently.
* High personal standards in terms of performance, punctuality and reliability.
* Active and positive contribution to the team environment.
What You’ll Need to Succeed
* A passion for delivering exceptional service and demonstrates the Moss Spirit - authentic, passionate, caring, and confident.
* Comfortable to approach customers, start conversations and help with their needs.
* Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
Experience Needed
* No previous retail experience is required- just a positive attitude and willingness to learn and most importantly a curiosity around the Moss brand and spirit.
What We Offer
* Competitive salary and performance-based incentive plan.
* Opportunities for career progression and personal development.
* A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
* A comprehensive rewards and benefits programme (insert link).
At Moss, we hire for Spirit, train for skills, and reward for contribution. This is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
If you would like to more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn.
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