Job Description
Job Purpose
To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement.
Key Responsibilities
1. Leadership & Management
Provide clear leadership to the administrative and domestic team
Foster a positive, inclusive, and accountable workplace culture
Oversee recruitment, retention, and development of staff
Implement systems and processes to support high quality care and improve operational efficiency
Ensure effective use of clinical systems and digital services
Lead on policies and HR processes
2. Strategic Oversight
Contribute to and implement the organisation’s strategic plan
Identify growth opportunities and service improvements
Monitor performance against KPIs and drive continuous improvement
Lead change management initiatives
3. Quality & Compliance
Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements)
Oversee audits, inspections, and action plans
Maintain high standards of clinical governance and safeguarding
Ensure robust policies and procedures are in place and followed
4. Operational Management
Ensure safe staffing levels and effective rota management for the administration and domestic team
Monitor occupancy levels and admissions processes
Manage incidents, complaints, and risk effectively
5. Financial Management
Manage budgets, financial planning and reporting
Monitor income streams including OCC contracts and self-funding residents.
Work with accountants and the finance officer to ensure financial stability
Ensure efficient use of resources without compromising care quality
Identify opportunities to improve income generation and operational efficiency.
6. Procurement & Resource Management
Lead procurement strategy for equipment, supplies, and services
Negotiate contracts and maintain supplier performance
Ensure value for money and compliance with procurement policies
7. Stakeholder Engagement
Build strong relationships with families, and external partners
Liaise with local authorities
Represent the organisation professionally in all interactions
8. Safeguarding & Risk Management
Ensure robust safeguarding practices are embedded
Lead on risk assessments and mitigation strategies
Promote a culture of safety and transparency
Person Specification
Essential Qualifications & Experience
Proven experience in a senior management role within health or social care
Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards)
Demonstrable experience in staff leadership and team development
Experience in financial management and budget control
Experience in procurement and contract management
Desirable
Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care)
Experience managing care services
Skills & Competencies
Leadership
Strong, confident, and empathetic leadership style
Ability to motivate and inspire teams
Strategic Thinking
Ability to think long-term and align operations with organisational goals
Data-driven decision-making
Communication
Excellent verbal and written communication skills
Ability to engage effectively with diverse stakeholders
Operational Excellence
Strong organisational and problem-solving skills
Ability to manage competing priorities
Financial & Commercial Awareness
Understanding of budgets, cost control, and financial reporting
Commercial awareness in procurement and service delivery
Personal Attributes
Compassionate and values-driven
Resilient and adaptable
High integrity and professionalism
Key Performance Indicators (KPIs)
Regulatory inspection ratings (e.g. Care Quality Commission)
Occupancy rates
Staff turnover and retention
Budget adherence
Resident and family satisfaction
Working Conditions
On-site role, with participation in the on-call rota out of hours
Other Requirements
Enhanced DBS check
Right to work in the UK