Salary: £28,000 - 35,000 per year Requirements:
* ###
* Minimum 4 years’ experience in a similar role
* Experience with Remote Management and Monitoring Platforms
* Ticket System/Management Experience
* Full Driving License
* Knowledge & Understanding in the following areas:
* - Windows / Mac Operating Systems
* - Active Directory & Azure AD
* - Network Troubleshooting TCP/IP and general WAN/LAN
* - Hyper-V & VMware Virtualization
* - DHCP / DNS Knowledge
* - Security (Anti-Virus, Anti-Spam, Anti-Ransomware)
* Excellent IT troubleshooting and problem-solving skills
* Effective customer service engagement
* Keen eye for detail
* Self-motivated with the ability to work independently or as part of a team
* Good time and task management
* Ability to build and maintain effective relationships
* Clear communication
* Application of standards and procedures
* Understanding of firewalls and ability to troubleshoot rules
* #### Desirable:
* 3 years previous experience in an MSP
* ITIL understanding
* ###
Responsibilities:
* Manage tickets through to escalation or resolution
* Proactive maintenance through monitoring, patch management, and administration of customer and internal IT estate
* Backup and restore management
* Antivirus monitoring, management, and support
* Support and educate other Service Desk Engineers (1st & 2nd Line)
* IT project delivery support
* Provide relevant communication to customers and/or internally
* Provide technical support to clients via telephone and the ticketing system
* Diagnose and resolve software and hardware faults
* Install, configure, and support desktops and laptops
* Support users and their devices
* Attend sites to provide support and installations
* Ensure clients are always kept up to date and effectively manage their expectations
* Educate clients on how to use our supported systems
* Ensure correct categorization of each ticket and update throughout the lifecycle
* Complete 2nd Line Support Engineer tickets
* Act as a point of escalation within the team and complete 3rd Line tickets
* Prepare and update documentation, diagrams, and processes for the benefit of the team and Service Desk
* Support the Account Management team
* Onboard new customers and complete migrations
* ###
Technologies:
* Active Directory
* Azure
* Hardware
* Hyper-V
* Support
* ITIL
* LAN
* Network
* Security
* TCP/IP
* VMware
* Windows
* Cloud
More:
We are a company that values our team members and is dedicated to their growth and development. Our culture is built on the hard work, professionalism, and determination of our employees. By joining our supportive and caring team, you will become part of a growing organization offering numerous benefits and opportunities for career advancement in a professional and modern work environment. Our goal is for you to flourish as a member of our committed and engaged team, focusing on delivering exceptional customer service and advanced technology solutions.
We are seeking a Senior IT Engineer (2nd/3rd Line IT Engineer) to join our technical department. In this role, you will handle complex client incidents, service requests, and planned work. Supporting a national customer base and our internal IT infrastructure, you will resolve escalated tickets, undertake routine proactive work, and assist on project-related tasks as needed. Some fieldwork is involved, giving you the opportunity to meet clients face to face and build relationships in a customer-focused environment.
We provide a competitive salary, a comprehensive holiday package with additional days accrued for length of service, extensive training and development opportunities, a wellbeing package, and regular team social events. Your work location will be in person, and we offer a range of benefits to support your wellbeing and professional growth.
last updated 49 week of 2025