Operational Resource Planner (12-Month FTC)
Up to £50,000 + Benefits
Hybrid working – Cardiff based
My client is looking for an experienced
Operational Resource Planner
to join their team on a fixed-term contract. This role will play a key part in ensuring that operational demand is understood, resourced effectively, and planned with accuracy to support the delivery of excellent customer outcomes.
What you'll do
* Develop a clear understanding of demand and resource requirements across key operational areas.
* Proactively monitor current and future business demand, producing reporting and insight for a range of stakeholders, committees, and leadership forums.
* Contribute to the forecasting process across all operational demand types, ensuring accurate and timely resource planning.
* Identify opportunities to improve resource optimisation, ensuring people resources are managed more efficiently and effectively.
* Support the development of reporting and workforce planning capability to enable better decision making.
* Partner with operational leaders to support change and continuous improvement initiatives.
What we're looking for
* Demonstrable experience in
workforce planning
and resource management.
* Hands-on experience of using
workforce management software and tools
to forecast call volumes, build schedules, and manage capacity.
* Strong analytical and problem-solving skills, with the ability to interpret data and present insights clearly.
* Advanced Excel skills, including pivot tables and complex formulas.
* Strong communication and influencing skills, with the ability to build relationships across all levels of the organisation.
* Accuracy, diligence, and the ability to spot patterns and trends in complex data sets.
Contact
: Zach Bennett - CPS Group