Join us as a Repairs Manager at Thirteen Group! Role Overview: Thirteen Group is on the lookout for a Repairs Manager. You ll be responsible for managing of team of up to 15 operatives, running the day-to-day repairs service to maximise operational service delivery. This is a roam role, so you ll work at least one day a week from Hudson Quay, as well as out on site and at home. We ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required. Thirteen Benefits: Salary 52,114 per annum Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer). Simply Health save money on common health expenses and get access to health and wellbeing support services. T dar our Discount and Reward platform giving you huge savings on everyday brands. Opportunities to buy and sell annual leave Key Responsibilities: Lead a team of up to 15 multi-skilled trade operatives, ensuring KPIs are met to maintain excellent service delivery levels. Oversee all aspects of your team s performance and embedding a culture of safe working practices. You ll conduct regular 1:1s, manage absence, and identify training/ development opportunities. As the point of escalation for internal and external dissatisfaction cases, you ll take a balanced and proactive approach to achieve positive outcomes. Monitor operational performance and quality standards against KPIs to keep performance on track. You ll also be part of the paid call-out rota for the repairs service. About You: Experience managing a multi-skilled team of operatives. You ll be confident coaching people and delivering training sessions. An excellent working knowledge of health and safety requirements in a repairs and maintenance service. Someone who looks for opportunities to continuously improve the service and provide value for money. You ll be comfortable challenging inefficiencies and suggesting innovative ways of working. Ideally, you'll have a HNC level qualification or equivalent in construction management or a related discipline. Able to effectively use repairs-specific IT systems and broader IT applications. You ll have a full UK driving licence and a vehicle to enable to you travel across the region during the working day. Why Thirteen Group? We re more than just a housing association we re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 properties. - Join a team that s local at heart but welcomes talent from everywhere. - Be part of an organisation that values diversity and inclusivity. - Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you d like to talk more about the role, please contact Joanne Featherstone, Senior Repairs Manager on 07772 579780 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you re successful we ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. If you've interviewed for this role within the last 6 months, we wouldn't be able to reconsider your application at this time