Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
1
What Is the Opportunity?
We’re excited to be hiring for an Associate Claims Operations Professional to join our team based in Redhill, London, Manchester, or Dublin.
This is a fantastic opportunity for someone eager to kick-start a career in the insurance industry. We’re looking for an individual with strong communication and organisational skills, and confidence using Excel.
In this role, you'll play a key part in supporting our claims function—harvesting claims data, helping to streamline processes, and handling essential administrative tasks like setting up new claims. You’ll be joining a collaborative team where you’ll gain exposure in the claims function and the wider insurance industry.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro-rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
* Carry out administrative tasks, partial claim handling functions, including invoice approval, minor claim adjudication (dispute resolution) and other activities which do not require certification, vendor activity coordination.
* Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
* Provide functional resiliency by supporting our Claim teams based in multiple locations across Claim Europe.
* Achieve or surpass service expectations of internal and external customers as agreed by the business.
* Develop and maintain effective working relationships with colleagues, business partners, customers, agents and others to achieve organizational goals and create better outcomes.
* Openly communicate knowledge of actions with manager and colleagues to consider and better understand the impact on other disciplines.
* Other duties as assigned.
* Act in an ethical manner at all times, understanding all compliance and regulatory requirements for your role by completing necessary training and certifications.
* Ensure actions and outcomes meet local regulatory and supervisory standards, maintaining adequate records of all transactions with customers, brokers, and other parties.
Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to deliver a great experience in every customer contact, connect with the right partners internally to find creative solutions, be a role model, and consistently deliver on your commitments.
What Will Our Ideal Candidate Have?
* Relevant work experience within a general insurance claims department or support role preferred.
* Knowledge of I90, Openbox, and Lloyds claims systems preferred.
* Experience of data entry processes preferred.
* Basic customer relationship skills.
* Intermediate written and oral communication skills.
* Willingness to meet minimum competency requirements of the Insurance Institute of Ireland (Ireland) or continue Chartered Insurance Institute studies (UK).
What is a Must Have?
* Minimum GCSE level or equivalent education or relevant experience in claims support.
* Working knowledge of Microsoft Office products such as Excel, Word, and PowerPoint.
What Is in It for You?
* Private Medical Insurance: Single cover upon employment, with options for dependents at your expense.
* Retirement: Company contributions to your Pension Plan, with options for increased contributions.
* Holiday Entitlement: Starting at 25 days, plus options to purchase additional days, up to 35 days annually.
* Wellness Programme: Resources and support for health and mental well-being.
* Volunteer Encouragement: Opportunities to give back through matching gifts and volunteer rewards programs.
Employment Practices
Travelers is an equal opportunity employer, valuing diversity and inclusion. For questions about physical requirements, please contact us via email. We reserve the right to fill the position at a level above or below the posted level.
For more about our benefits, visit our benefits page.
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