The closing date is 19 April 2026.
We are seeking a Private and Overseas Patients Officer to support the Paying Patients Team at CUH.
Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non‑NHS income to support the Trust's financial sustainability.
The Private Patients Officer supports the professional administrative service provided by the Paying Patients Unit to all users including patients, relatives, consultants, and colleagues and ensures all income from private activity is correctly identified, charged and collected.
You will be motivated, self‑driven, have good attention to detail with excellent communication and organisational skills and confidence with Microsoft Office software including Excel.
This is an interesting and challenging role which offers the post‑holder the opportunity to directly contribute to service and process development and work with stakeholders across the Trust, and externally.
Main duties of the job
The post holder will help to maximise the Trust's potential to carry out private and overseas patient activities:
* Liaise with all stakeholders including consultants and insurance companies to ensure authorisation for payment is secured for all private patients' activities.
* Work collaboratively with all internal and external stakeholder to ensure swift and effective resolution of queries to avoid income loss.
As per Home Office guidelines, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
* applied for a Graduate visa
* or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
* or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
Interviews are due to be held on 29th April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Qualifications
* Educated to A Level or equivalent
* Evidence of continuous professional development
* ITQ NVQ/Business Admin
* Proficiency in other MS Office applications (e.g. Word, Outlook, Excel, PowerPoint)
Experience
* Previous experience of working with multiple stakeholders in customer service
* Experience of dealing with difficult situations and customer confrontations
* Experience of Microsoft office IT packages – particularly MS Excel
* Secretarial and /or administrative experience prioritising, planning and organising and producing documents to a high standard
* Working within guidelines and regulations
* Experience working in a complex Private Healthcare sector and the NHS
* Experience of liaising with insurance companies and other external stakeholders
* Experience of billing
* Previous experience of working with medical records and/or EPIC
* Previous experience of working in a Private and/or Overseas Patients department
Knowledge
* Awareness of NHS targets and Trust priorities
* Understanding of confidentiality and data protection
* Understanding of customer service
* Knowledge of Medical Terminology
* Awareness of regulations and policies that govern Private and Overseas settings
Skills
* Ability to work as part of a team
* Excellent communication skills including telephone, email and face to face
* Ability to multitask, prioritise, organise and manage own time keeping to schedule and deadlines
* Ability to use own initiative and work autonomously and under pressure.
* Ability to communicate service‑related information to all stakeholders
* Ability to show attention to detail and accuracy and ability to demonstrate sound judgment
* Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
* Ability to provide/receive complex or sensitive information relevant to the post to/from stakeholders
* Ability to store and safeguard confidential documents
* Ability to work with finance packages / Oracle
* Strong financial analytical skills and capability
* Advanced Excel skills (use of formulas, pivot tables, and data validation)
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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