Job Description
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Temporary to Permanent Service Coordinator / Housing Support Worker
Salary: £25,184.25 per annum or negotiable Contract: 3-month temporary to permanentLocation: Macclesfield (travel required, mileage reimbursed)Hours: Part time – 19 hours per weekDBS: Enhanced (Adults Barred List)Lone Working: YesShifts: Rolling rota – 1 week earlies, 1 week lates, 1 weekend in 4
* Earlies: 07:30–15:30
* Lates: 12:30–20:30
About the Role
We are working in partnership with a reputable Housing Association who are expanding their team and seeking a dedicated Service Coordinator / Housing Support Worker.
You will support adults living in supported accommodation, holding a caseload of 4–5 clients and providing around 5 hours of direct support per week per person. Support includes welfare checks, appointments, tenancy sustainment and practical assistance to build independence.
This role involves lone working and delivering trauma-informed, person-centred support to help clients stabilise, progress and move into permanent housing.
Key Responsibilities
* Develop personalised support plans and deliver one-to-one sessions.
* Provide housing-related support, including tenancy sustainment and move-on planning.
* Carry out welfare checks, safety checks and respond to emergencies.
* Identify and act on safeguarding concerns.
* Maintain accurate digital records and documentation.
* Work with housing partners and external agencies to coordinate support.
About You
Essential:
* Experience in supported accommodation or a similar support role.
* Strong understanding of safeguarding.
* Experience with support planning, risk assessment and key working.
* Able to stay calm and de-escalate challenging situations.
* Comfortable working a rota and lone working.
* Strong communication skills and ability to build trust.
* IT-literate and able to handle confidential information appropriately.
Desirable:
* Experience using digital record systems (e.g., Pyramid).
* Full driving licence and access to a vehicle. xkybehq
* Confident working independently.