GES EMEA is seeking a Client Account Director to lead our Account Management team, taking ownership of a high‑value event portfolio and playing a pivotal role in driving client success and profitability across our business.
What You’ll Do
* Lead and Inspire: Manage, mentor, and empower a team of Account Managers to deliver outstanding service and performance—on site, off site, and across every touchpoint.
* Own the Numbers: Take full P&L responsibility for your event portfolio, delivering accurate forecasts, driving revenue growth, and improving operating income (OI).
* Drive Margin Improvement: Identify new opportunities, streamline processes, and implement the ADP process to enhance profitability across all accounts.
* Champion Client Success: Build strong, trusted partnerships with key organisers—anticipating needs, solving challenges, and delivering world‑class event experiences.
* Spot Growth Opportunities: Conduct service gap analyses, upsell additional GES services, and renegotiate contracts to maximise value and long‑term retention.
* Collaborate Across Teams: Work hand in hand with Operations, Finance, and other departments to ensure seamless delivery and commercial alignment.
* Lead from the Front: Chair internal meetings for major events, coordinate multi‑service delivery, and act as the key liaison between GES and our organisers.
* Drive Excellence: Ensure systems and processes—Salesforce, CRM, SOP, Clarity, SBL—are fully leveraged to deliver efficiency, visibility, and results.
* Champion Continuous Improvement: Seek out ways to innovate, improve, and align with GES’s sustainability and growth objectives.
What We’re Looking For
* Proven experience in account management, client relations, or event delivery within the exhibitions, live events, or experiential sector.
* Strong commercial acumen with hands‑on P&L management and forecasting experience.
* A natural leader who motivates teams to achieve more—supportive, decisive, and inspiring.
* Exceptional relationship‑building and negotiation skills at senior client level.
* Excellent communication and presentation skills, both written and verbal.tli>
* Highly organised, proactive, and detail‑driven, with a focus on delivering excellence.
* Collaborative mindset and the ability to work cross‑functionally to achieve results.
Why Join GES EMEA?
At GES, we’re shaping the future of live experiences—helping our clients inspire, engage, and connect audiences around the world. As a Client Account Director, you’ll be part of a forward‑thinking team that values innovation, trust, and accountability. You’ll have the autonomy to lead your portfolio, the support to grow, and the opportunity to make a real difference.
What You’ll Get
* A leadership role with real impact and ownership.
* Professional development opportunities and a clear path for growth.
* Hybrid working and a collaborative, international culture.
* The chance to work on some of the most exciting events in the industry.
Our Vision & Values
We believe in trust, responsibility, understanding, and excellence—principles that guide how we work with our clients, our colleagues, and our communities. At GES, we’re committed to creating a sustainable, innovative, and inspiring future for the events industry—and for everyone who helps make it happen.
Ready to Lead the Future of Client Success?
If you’re a results‑driven leader with a passion for people, performance, and partnership, we want to hear from you. Apply today and make your mark with GES EMEA.
Seniority level
* Director
Employment type
* Full‑time
Job function
* Sales and Business Development
Industries
* Events Services
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