Service Manager – After-sales SupportLocation: NorfolkEmployment Type: Full-Time, Office-Based (with occasional site visits)Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment. Role Overview:The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client’s high standards. Key Responsibilities:
1. Lead the service team to ensure high-quality service delivery.
2. Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently.
3. Act as the principal contact f...