Job Description
Switch Jam is a B2B marketing agency working with SaaS, software, and specialist B2B companies.
We are looking for a Revenue & Growth Operations Lead to own the systems, workflows, and operational execution that turn agreed strategy and content into live, joined-up revenue activity.
This role supports both Switch Jam’s own growth activity and client-side outbound and nurture workflows.
You will work closely with the founder and the Campaign & Content Manager to ensure approved campaign content is implemented correctly, tracked accurately, and coordinated across channels.
Key Responsibilities
Outbound & Pipeline Operations
Build, maintain, and expand ICP-aligned prospect lists
Qualify, segment, and enrich contacts in the CRM
Run and maintain outbound activity across:
* Cold email (e.g. Instantly etc)
* LinkedIn outreach and automation tools
Ensure outbound activity runs consistently and does not stall
Client Campaign & Nurture Execution
Implement agreed client and in-house growth strategies across:
* Instantly cold outreach including
* ActiveCampaign nurture sequences
* CRM segmentation and tagging
* Build and maintain ActiveCampaign automations aligned to campaign content
* Ensure cold outreach, nurture, and follow-up activity are aligned and sequenced correctly
You will not define strategy or messaging, but you will be responsible for accurate execution once direction is agreed.
CRM, Automation & Delivery Control
You should have experience working with automation and workflow tools, such as:
* Make.com, Zapier, or similar automation platforms
* ActiveCampaign or comparable marketing automation tools
* Cold email platforms (e.g. Instantly or equivalents)
* CRM systems (internal and client-side)
We are not focused on a specific interface. What matters is your ability to understand platform limitations, debug unexpected behaviour, work with triggers, conditions, and data mapping, and resolve issues independently rather than relying on step-by-step instructions
Deployment, UTMs & Tracking Coordination
Own UTM structure, naming conventions, and correct application across campaigns
Ensure links, tracking parameters, and redirects are implemented correctly
Confirm campaigns are set up correctly across systems before launch
Coordinate with GTM / GA4 specialists by:
* Passing clear implementation requirements
* Checking changes have been applied as expected
Flag tracking or attribution issues early so they can be resolved before scale
This role does not design attribution models but is accountable for correct implementation.
Testing, Deliverability & Risk Control
Test automations, triggers, and integrations in a safe and controlled way
Ensure testing does not:
* Trigger excessive sends
* Damage domain reputation
* Break deliverability best practices
Use appropriate test contacts, domains, and delays
Confirm workflows behave as expected before enabling live sends
This role is expected to apply care, judgement, and restraint when testing and launching changes.
Workflow & Pre-Meeting Support
Own operational follow-up for growth activity
Ensure meetings are supported with:
* Clean CRM records
* Accurate funnel and campaign status
* Inputs required for competitor or growth audits
Reporting & Visibility
Track and report on:
* Outbound activity levels
* List growth and data quality
* Engagement, replies, and meetings booked
Highlight where activity drops or processes fail
Skills & Experience
Essential
* Experience supporting outbound or growth operations
* Strong organisational skills and follow-through
* Comfortable working with CRMs, automation, and multiple tools
* Clear written communication (UK English)
* High attention to detail
Tools you may work with
* Instantly, ActiveCampaign, WordPress
* LinkedIn & Sales Navigator
* LinkedIn automation tools
* Make.com
* Internal and client-side CRMs
Nice to Have
* Personalisation tools (e.g. Clay.com)
* Email deliverability experience
* B2B or SaaS background
What Success Looks Like
* Campaign content is implemented correctly across outbound and nurture systems
* Cold outreach and nurture workflows support each other
* CRM data quality improves consistently
* Meetings are better prepared and better converted
* Growth operations run reliably without founder intervention
How to Apply
Please include:
* A brief summary of relevant experience
* A short description of how you keep recurring operational work on track
* An up-to-date CV including details of tools and systems you’ve worked with
Working Structure
* Part-time (15–20 hours per week)
* Competitive salary
* UK-based, hybrid but remote considered
* Reporting to the Switchjam Founder