Porsche Retail Group (PRG) have an excellent opportunity for a Parts Advisor to work for one of the world's most iconic brands and join Porsche Centre Reading.
Role:
As a Parts Advisor, you will assist technicians and retail customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.
Responsibilities:
* Assist customers (retail and internal) in identifying the correct automotive parts and accessories
* Provide parts support to the service department and technicians in a timely manner
* Accurately process orders, returns, and exchanges using the dealership or parts inventory system
* Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
* Proactively communicate with suppliers and customers about order status, delivery times, or delays
* Conduct regular inventory checks and support stocktaking processes
* Build strong relationships with customers by delivering excellent service and technical advice
* Receive, unpack, and store incoming parts, ensuring accurate stock control
* Keep the parts area organized, clean, and compliant with safety regulations
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