Apollo.io is a leading go-to-market solution for revenue teams, serving over 500,000 companies worldwide. The company is based in the United Kingdom and operates on a hybrid model with London as the preferred location.
Location & Experience
United Kingdom (Hybrid – London preferred)
2–4+ years of experience in SaaS Onboarding, Implementation, Sales Engineering, Solutions Architecture, or Technical Project Management.
Key Responsibilities
* Lead 3–6 structured onboarding sessions per customer.
* Manage a portfolio of 15–25 active onboarding accounts simultaneously.
* Conduct 15–20 customer meetings per week.
* Deliver solution‑oriented follow‑ups with clear next steps and ownership.
* Maintain onboarding momentum and accountability across multiple stakeholders.
* Partner closely with Sales and Account Managers to ensure seamless handovers.
* Analyze sales handover documentation to understand customer objectives.
* Conduct pre‑session research to understand each customer’s go‑to‑market motion.
* Align onboarding sessions to their specific jobs‑to‑be‑done.
* Prioritize workflows that drive measurable commercial impact (e.g., prospecting, account expansion, recruiting).
* Realign expectations where necessary while preserving trust and forward momentum.
* Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers.
* Handle escalations calmly and professionally.
* Document progress, milestones, and activation outcomes clearly.
* Continuously refine onboarding quality and delivery.
Success Metrics
* Customers activate core workflows quickly and confidently.
* CSAT consistently ≥ 90%.
* Strong portfolio management with no dropped accounts or missed follow‑ups.
* Reduced onboarding friction through proactive cross‑functional coordination.
* Clear alignment between onboarding outcomes and customer commercial goals.
Qualifications
* Experience running structured onboarding programmes (multi‑session journeys).
* Hands‑on experience with GTM tech stacks, including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains).
* Strong consultative communication skills with executive‑level confidence.
* Proven ability to manage multiple customers simultaneously without sacrificing quality.
* Excellent organizational skills and follow‑through.
* Comfortable handling difficult customer conversations and expectation resets.
* Native or fluent English.
Legal Notice
Applies to all qualified applicants regardless of race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.
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