Job Role As an Account Manager, you’ll be at the heart of our clients customer success strategy. Here you will manage a dynamic portfolio, drive growth through exceptional service and provide crucial strategic insight. Job Objectives * Retain and grow a portfolio of valued customers through proactive relationship management * Deliver exceptional service and identify opportunities to expand our Client's footprint * Be the voice of the customer, ensuring their needs are met and exceeded * Collaborate across teams to deliver seamless, high-quality solutions * With the support of the mobilisation team, take full ownership of the customer experience through onboarding new customers * Lead contract renewals and price negotiations with confidence and clarity * Manager terminations with a focus on customer retention and satisfaction * Use data-driven insights to increase service delivery and profitability * Working with your Customer relationship advisor, provide support for customer escalations, resolve issues with empathy and efficiency * Partner with onboarding and service teams to ensure smooth transitions and ongoing excellence * Conduct root cause analysis to prevent recurring issues and enhance customer experience * Own your KPIs: retention, upsell, debt management and forecasting * Stay organised and efficient with strong calendar and workload management, including sche...