Overview
As a Gateline Assistant, you will assist in the operation of the ticket barriers and provide information and assistance to customers.
Responsibilities
* Delivering a high level of service to customers
* Assisting in the day to day operation of the automatic ticket barriers
* Ensuring customer security and responding to customer enquiries
* Inspecting and issuing tickets
* Addressing customer needs in times of service disruption
* Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
* Selling tickets via a mobile ticket machine and associated accountancy processes
What you’ll need to be
* Able to deliver exceptional front line customer service
* A self-starter with a can do attitude
* Confident when decision making
* Able to remain calm yet directive in a crisis
* Able to work to strict procedures
Minimum requirements
* The ability to work as part of a team or independently
* Evidence of numerical ability
* Strong verbal and written communication skills
Additional information
This role involves working shifts including weekends and bank holidays.
Application process
Applicants successfully short listed will be invited to attend a competency based interview. Interviews will take place w/c 13th October 2025.
Contacts
For further information please contact Adam Hopkins, Station Manager on 07976 350018.
For more information regarding the application process, please contact the Recruitment Team gwrrecruitment at gwr.com
Inclusion and Diversity
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
exceptionalindividuals neurodiversity: https://exceptionalindividuals.com/neurodiversity/
healthassured neurodiversity: https://www.healthassured.org/blog/neurodiversity/
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