Are you passionate about making a real difference to the experiences of patients, families, and carers? Do you thrive in a dynamic, people-focused environment where every day brings the chance to help someone feel heard, supported, and cared for?If so, we'd love you to join our team!
As a PALS Officer, you will play a key role in delivering a welcoming and responsive Patient Advice and Liaison Service for everyone who walks through our doors. You'll be a calm and compassionate presence--listening to concerns, guiding people through the support available, and helping resolve issues quickly and sensitively.
You will also take ownership of managing less complex complaints, ensuring every element is investigated and responded to with clarity, empathy, and professionalism. Your work will directly contribute to improving the experience of patients and their families across our Trust.
Working alongside a friendly, passionate, and forward-thinking PALS and Patient Experience Team, you'll be part of a collaborative effort to shape how we learn from feedback and continuously enhance the care we provide.
If you're motivated by helping others, enjoy problem-solving, and want to be part of a team that genuinely values your contribution--this is the role for you.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Job responsibilities
For further information regarding the role please read the attached job description and person specification.
Person Specification
Criteria
* Evidence of a good standard of written English appropriate to the role
* A complete and accurate application
* Suitability for role evidenced in supporting statement
* Evidence of essential experience for role
* Meet the essential education/qualifications required for the role
* Hold the necessary mandatory professional/clinical registration
* Evidence of the Trust values and behaviours
* Evidence of any other essential criteria outlined in the person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£16,491 to £18,097 a yearplus high cost allowance
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