Social network you want to login/join with:
Trainee Customer Service Advisor, Preston
col-narrow-left
Client:
Preston City Council
Location:
Preston, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
33583051da9f
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
Section
Contact Centre
Location
Town Hall
Post Type
Part Time
Contract Type
Permanent
Closing Date
23.59 hours BST on Sunday 20 July 2025
Reference
COIT04029
Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis, two Trainee Customer Service Advisors on a part time basis working 28 hours per week. The working pattern is Monday, Tuesday, Thursday, Friday 9.00am to 4.30pm
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
* To deal with members of the public by telephone, email correspondence and face to face as required.
* To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
* To promote a positive image of the Council working as part of an integrated team
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
Please note that evidence of relevant qualifications need to be seen at interview.
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship – this role is not open to international sponsorship.
#J-18808-Ljbffr