Southampton HQ - 2 Times a Week in Office
We are working alongside one of our longstanding clients to help them recruit a NOC Engineer who has experience with maintaining and troubleshooting larger server platforms. The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions.
Ensuring maximum possible service availability and performance for all platforms
Provide a central hub of communication regarding the status and ongoing events within the network and platform.
This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organisation.Responsible for troubleshooting network and platform issues from a server-side perspective.
Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
Responds to any number of alarms, alerts, or abnormal behaviours detected through reactive or proactive monitoring.
Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary.
Performs duties in a flexible fashion as the Network Operations Centre is open 24x7x365
3+ year's experience working in a technical or support role within telecommunications, data network, or application server environment.
Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
Understanding of packet analysis and packet capture utilities.
Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
Experience working in a windows server environment as it relates to server and software management tasks.
Ability to harvest and disseminate information in both formal and informal training environments.
Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.