About GDAS
The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. As part of our service re-launch, we are recruiting for new roles across the service that align with the vision of the Gwent APB Substance Misuse Commissioning Team.
We are seeking empathic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service. We welcome people with experience of working not just in substance misuse - but in housing, mental health, primary care, secondary care, youth services, probation and other sectors that have transferable skills. We welcome individuals with their own lived experience of drug and alcohol use and/or mental health and from those who have supported others with lived experience.
GDAS Values
GDAS is delivered in consortium with 3 of Wales largest substance misuse providers; Kaleidoscope, Barod and G4S.
The uniqueness of our shared experience is reflected in the following aims for the life of the new contract for the benefit of Gwent communities:
* To share our individual specialisms and best practice to enhance our integrated service delivery
* To commit to and drive innovation in order to ensure we are constantly improving our treatment offer
* To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems
* To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users to create a seamless whole system approach that focuses on improving health and wellbeing
* To recognise and respond to the movement of individuals across open access and criminal justice pathways by using our knowledge of both Gwent and national criminal justice strategic direction and priorities
Role Profile & Responsibilities
Role Purpose
* Provide a quality experience for service users accessing GDAS services in the handling and processing of all enquiries and referrals via the Single Point of Contact phone line and email address.
* Provide appropriate triage and assessment as first point of contact
Main Duties & Responsibilities:
First Point of Contact duties:
* Assist in the handling and processing of all enquiries and referrals via the Single Point of Contact phone line and email address. This includes taking referrals, screening, completing and processing referral paperwork, and booking service users into Initial Assessment appointments or signposting through the pathway as required.
* Ensure that telephone calls from outside agencies, service users and internal staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
* Ensure single point of contact duties are covered in periods of planned absence from the building.
* Take prompt action in response to any drug alert bulletins that may be received from time to time.
* Liaise with all GDAS staff in order to keep up to date regarding Recovery activities, Wellbeing activities as part of treatment services
* Signpost concerned others to the GDAS website and Family Service, and provide advice and support through the pathway as required
* Monitor KPI's and provide regular updates to the management team
* Ensure Safeguarding policies and procedures are adhered to, and escalate concerns where required
General administrative / office duties
* Distribute incoming/outgoing mail as required.
* Attend and minute relevant meetings and forums as requested.
* Manage an effective filing and archiving system to ensure that all documents are kept in an orderly manner and undertake filing and archiving.
* Ensure that admin, record-keeping and communication within the project are maintained.
Data recording and reporting:
* Participate in service audits or and data collection.
* Oversee data entry on case management systems by keeping the Service Manager and Data quality manager abreast of data issues.
* Preparation, collation and entry of statistical data.
* Preparation of data and/or creation of data reports as required.
* Update case notes regarding appointments and messages.
Support for the Staff Teams:
* Book appointments for the community service team.
* Be responsible for appointment letters for the community service team.
* Support the community service team in managing their diaries for assessments
Other
* Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
* Communicate host organisation and GDAS vision and deliver upon mission, corporate
* strategy and business plans.
* Ensure sound joint working practice to deliver an integrated holistic care pathway by working as required with other GDAS disciplines and teams.
* Take up arrangements for support and participate in all relevant internal meetings. Undertake other reasonable duties as requested but which may not be specified within the job description.
Job Type: Full-time
Pay: £24,347.66 per year
Benefits:
* Additional leave
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Sick pay
Work Location: In person