Job Description
The RoleThe EUC Engineer is responsible for building, deploying, managing, and supporting the end-user computing estate across desktop, laptop, and mobile devices. The role provides advanced technical support at 2nd line, ensures secure and efficient user provisioning, and maintains consistent endpoint standards while contributing to service improvement initiatives and project delivery within a structured ITIL environment.This role is a FTC until Jan 2027 and will require you to be onsite when required in Darlington more frequently at the beginning of the contract. Essential for the role
* Proven experience delivering EUC support within enterprise or distributed environments
* Strong knowledge of Windows desktop operating systems (Windows 10/11) and mobile platforms (iOS, Android)
* Hands-on experience with Microsoft 365, including Teams administration
* Experience with Active Directory, user provisioning, and Joiners/Movers/Leavers processes
* Strong experience with endpoint management tools such as Intune, SCCM, Autopilot, and MDM
* Ability to triage, troubleshoot, and resolve complex endpoint and user issues
* Experience of incident and problem management within an ITIL framework
* Knowledge of endpoint security, networking fundamentals, and print management
* Use of scripting or automation to improve efficiency
* Strong communication skills and a structured, methodical approach to problem solving