Complaints Officer
Chichester
Up to £30,000
Hyde is looking for aComplaints Officerto join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping customers fully informed and engaged throughout the process. This role plays a key part in ensuring customer satisfaction and driving continuous improvement in service delivery.
Key Duties
1. Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales.
2. Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey.
3. Build strong working relationships with colleagues across service areas, holding teams accountable for time...