Working Hours: Full time 37.5 hours per week – Mon – Fri
Grade: 11
Hiring Manager: James Cullum
*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Job Description
We’re creating something special. Vodafone and Three are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we are transforming the customer experience and building a best‑in‑class network for coverage, connectivity and reliability — delivering greater value and choice for the nation than ever before.
Within Wholesale, we are building a new business that will define the future of messaging, identity and digital communication services. As part of the Growth Business, we are scaling next‑generation messaging solutions including RCS, Verification and Virtual Mobile Numbers (VMN), working with global OTTs, digital platforms and fast‑growing new entrants to create new revenue streams and shape emerging market opportunities.
The Account & Product Manager for VMN (OTT) plays a pivotal role in driving the day‑to‑day commercial and product performance of VMN services. This role manages relationships with major OTT and digital partners, supports the commercialisation of VMN capabilities, ensures product readiness and performance, and contributes to scaling this fast‑growth portfolio.
You will be a dynamic individual contributor at the heart of building new digital propositions, growing VMN adoption, and enabling the next chapter of Vodafone Three’s innovation agenda.
Key Roles & Responsibilities:
Partner & Account Management (OTT & Digital Platforms)
* Manage day‑to‑day commercial and operational relationships with OTT partners, digital platforms, CPaaS providers and VMN customers.
* Serve as the primary point of contact for commercial discussions, performance queries, service issues and roadmap alignment.
* Monitor partner traffic, VMN utilisation, growth trends and commercial performance to identify opportunities for expansion.
* Support contract renewals, pricing reviews and commercial negotiations led by the Senior Commercial Manager.
Product Management & Growth
* Manage the lifecycle, performance and positioning of VMN products across OTT and digital channels.
* Work with Product, Technology and Commercial teams to support enhancements, new features and capability development.
* Analyse VMN performance data, customer behaviour and market trends to recommend improvements.
* Collaborate with the Senior Commercial Manager to shape value propositions and go‑to‑market activities for new VMN use cases.
* Identify emerging opportunities across verification, identity, fraud prevention, customer engagement and OTT messaging experiences.
* Support concept testing, partner pilots and early‑stage product trials for VMN‑related services.
* Gather partner feedback to inform product development, roadmap decisions and commercial strategy.
Operational Excellence & Issue Management
* Monitor service performance across routing, delivery, availability and VMN behaviour.
* Triage partner‑reported issues, collaborating with technical teams to support timely and high‑quality resolution.
* Maintain operational dashboards and structured reporting covering VMN KPIs and partner performance.
* Support readiness and testing for new features, channels, API enhancements or platform improvements.
Cross‑Functional Collaboration
* Work closely with Sales, Product, Technology, Operations, Billing, Security and Regulatory teams to ensure efficient end‑to‑end delivery.
* Represent partner and customer needs internally to shape commercial, technical and operational decisions.
* Provide insight for investment cases, business plans and new initiative proposals within the Growth portfolio.
Qualifications
Job Requirements, Knowledge & Experience
* Experience in telecoms, messaging, OTT, CPaaS, digital platforms or adjacent technology sectors.
* Understanding of virtual mobile number technology, identity services, digital messaging or related commercial models.
* Strong account management or product management experience with external partners or customers.
* Analytical capability and experience working with product KPIs, performance dashboards and data‑led insights.
* Strong communication and stakeholder management skills.
Additional Information
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Job Location
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