Role overview
Customer Team Member (18+) SPAR Shawbirch, Telford.
Minimum of 18 hours per week - possibly more hours when the store needs.
Various shifts between 6am & 11pm including weekends.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Shawbirch, Telford, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for Later and Food for Now!’
Key Tasks/Responsibilities
Customer Service:
* Greeting customers in a friendly and welcoming manner.
* Answering customer inquiries about products and services and assisting customers in finding the items they need.
* Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
* Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales at our Shawbirch SPAR store.
Store Operations:
* Stock work; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
* Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
* Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge
* Previous experience in a similar role and/or industry is preferred.
* Reliably follows instructions and procedures with excellent attention to detail.
* Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
* Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
* Experience of using a ‘Challenge 25’ policy is desirable.
* Keen and enthusiastic approach to working both in a team and independently.
* Previous cash handling experience is preferred but not essential.
What's in it for you?
* Excellent benefits package including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
* Develop your skills and capability in a highly supportive and diverse culture.
* Outstanding training and development opportunities.
* Gain hands-on experience in a high-volume, fast-paced convenience store.
* Generous staff discount in all our SPAR stores (excluding alcohol & cigarettes).
* Proactive promotion of internal candidates.
* Paid breaks.
* Free tea & coffee.
* Early access to your pay through ‘EarlyPay’.
* 24/7 access to your payslips and rotas via HR/Payroll portal.
* Wellbeing support – access to emotional support, counselling, legal, and financial advice.
* Company pension scheme.
* NEST pension scheme.
* Company life insurance worth 1x annual salary and 6x with company pension scheme.
* Extra holidays purchase scheme.
* Cycle to work bicycle purchase scheme.
* Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 260 SPAR convenience stores and employ over 7,000 people, with a turnover of £1.3 billion.
Please download the job description for more information.
Inclusive environment: As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Department
Retail SPAR jobs (including Greggs/Subway) Customer Team Member
Contract type
Permanent
Hours
Minimum 18 hrs per week - possibly more hours when the store needs.
Salary
Up to £12.25 per hour (depending on age)
Benefits
Staff discount, staff lottery, company pension scheme, savings scheme, long service awards, cycle to work scheme, staff social fund, life cover, health cash plan, employee volunteering opportunities.
Closing date for applications
28th May 2025
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