Where: EE
Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle
upon Tyne NE12 8ET) Full
time: Permanent Salary: £26,116
rising to £26,738 after 8 months of being here, plus incentives and
bonuses Hourly rate: £13.35
per hour rising to £13.66 per hour at 9 months in role
Start date: June 2026
onwards
Why
this job matters
Are you someone who likes solving problems? Maybe you like
gaming or tinkering with technology? If so, you have transferrable
skills to succeed in a Customer Service Technical role with
EE. Why not use your
skills to make a difference and join our Broadband Technical Team
in Newcastle (Gosforth). You ll be
talking over the phone to customers with all sorts of broadband
tech-related queries. You could be helping someone with a simple
router question or something that needs a bit more work and
ownership, you ll be there for the customer supporting them all the
way. You don t need
specific experience to join us. Provided you re naturally helpful,
calm, and can build relationships we can train you on the
rest. We understand
that life never stands still, and like most roles within EE, this
opportunity is designed with flexibility in mind. We re here to
support you in being successful, meaning we ll do everything we can
to make sure you don t miss that appointment or can look after your
family in an emergency. Just a few ways we re doing this include
allowing you to schedule your own breaks and banking time, and the
option of occasional home working.
What s in it for
you? A great starting
salary of £26,116 rising to £26,738 after 8 months of being here,
plus incentives and bonuses Online GP Giving
you access to a GP via telephone or video 24/7 for both you and
your immediate family, fully funded by us.
Market leading paid carer s leave, up to 2 weeks off for
carers to give that bit of extra support to our colleagues who are
caring for family or friends who are disabled, ill or
elderly. Family Leave - Equalised maternity,
paternity, and adoption leave and it gives all parents 18 weeks
full pay and 8 weeks half pay in the first year however they choose
to grow their family. Huge discounts of EE
& BT products including your Mobile and Broadband saving
you hundreds of pounds every year. Support in
carving your own career path. We are passionate about developing
our people and we ll support you in achieving the career you
want. Season Ticket Travel Loan giving you
the funds to pay for your travel to and from work up front, making
a difference where it counts. Volunteering
days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you
and your family.
On top of all that, we ve got a great team culture,
meaningful support, and tailored training to help you build a
lasting career. What are you waiting for?